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Microsoft OEM Reseller Sample Questions:

1. A customer purchased a Full Packaged Product (FPP) version of Windows 7 Home Premium at a retail
store six months ago.
The customer requires technical support to restore the operating system to its default settings.
You need to tell the customer which party is responsible for providing technical support.
Who should you tell the customer to contact?

A) Microsoft Support
B) Microsoft Services
C) the hardware manufacturer of the client computer
D) the retail store where the client computer was purchased

2. Your company sells a customer two desktop computers. Both of the computers have Windows 7 Professional preinstalled.
One of the computers also has Microsoft Office Home and Business 2010 preinstalled.
The customer contacts you 120 days after the sale requesting to install Office Home and Business 2010 on the computer that was shipped without Office 2010 installed.
You need to provide a solution to license Office 2010 on the computer. The solution must minimize costs.
What should you do?

A) Sell the customer a Full Packaged Product (FPP) license of Office Home and Business 2010.
B) Instruct the customer to contact Microsoft for an additional Office Home and Business 2010 product key.
C) Sell the customer an OEM license of Office Home and Business 2010.
D) Instruct the customer to use the product key that came with the other computer.

3. A customer plans to purchase a desktop computer and a portable computer for a home business.
The customer requires that each computer have a licensed copy of Microsoft Word 2010, Microsoft Excel 2010, and Microsoft PowerPoint 2010.
You need to recommend which licenses the customer must purchase. The solution must minimize licensing costs.
What should you recommend?

A) one retail copy of Microsoft Office Home and Student 2010
B) three OEM copies of Microsoft Office Home and Business 2010
C) one OEM copy of Microsoft Office Home and Student 2010
D) one retail copy of Microsoft Office Home and Business 2010

4. A customer is registered as a public library.
The customer wants to purchase 40 copies of Windows 7 Professional Upgrade and 40 copies of
Microsoft Office 2010 Standard. The customer wants to minimize costs.
Which licensing program should you recommend?

A) OEM
B) Full Packaged Product (FPP)
C) Microsoft Open Licensing for Academic
D) Open Value Subscription

5. A customer purchases a new client computer that has an OEM license of Windows 7 Ultimate. Which version or versions of Windows is the customer permitted to install on the computer without requiring the purchase of additional licenses? (Choose all that apply.)

A) Windows 2000 Professional
B) Windows Vista Ultimate
C) Windows XP Professional
D) Windows XP Media Center Edition
E) Windows XP Tablet PC Edition

Solutions: