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Oracle B2B Service 2021 Implementation Essentials Sample Questions:
1. Select the correct procedure to enable the Audit History tab for Service Requests.
A) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
B) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.
C) Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
2. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
A) Social network
B) Sales opportunities
C) Service requests
D) Contacts
E) Notes
3. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
A) Object workflows
B) Object triggers
C) Languages
D) Pages
E) UI components
F) Templates
G) Business objects
H) Themes
4. What three things should you do once you have established a global default coverage?
A) Use Application Composer to configure warning emails about milestone compliance events.
B) Use Application Composer to include milestones on the Service Request Layout if desired.
C) Create an ESS job to Aggregate Service Requests.
D) Createan ESS job to Monitor Service Request Milestones.
5. Which four actions does the REST API for Service Requests (SRs) allow?
A) Update SR milestone
B) Delete SR by SR title
C) Update SR assignee
D) Delete SR by SR number
E) Create SR
Solutions:
Question # 1 Answer: A | Question # 2 Answer: A,B,C | Question # 3 Answer: A,B,D,F,G,H | Question # 4 Answer: B,C,D | Question # 5 Answer: A,C,D,E |