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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which is an invalid data type?

A) Radio
B) Date/time
C) Menu
D) Text area
E) Integer
F) Float
G) Text field

2. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by using File > Options > Session Expiration.
B) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
C) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
D) Because the system default is 15 minutes, it cannot be changed.

3. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
B) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
C) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /latest/accounts/3
E) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

4. Which four statements are true about incident rules?

A) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
B) A catch-all escalation action has no impact on incident rules.
C) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
D) All incident rules should have an action to transit from the initial state to another state.
E) Incident rules should have one rule state.
F) A catch-all rule has no impact on incident rules.
G) Incident rules should have a minimum of two rule states.

5. Which three functions are not part of the math group of functions?

A) truncate
B) length
C) bitand
D) to_number
E) lower
F) power
G) ceiling
H) rand
I) floor
J) round

Solutions: