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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) IP Office Ultimate Edition
B) VM Pro ScanSoft TTS
C) Voicemail Pro VB Script License
D) IP Office Essential Edition
E) IP Office Preferred Edition

2. A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?

A) Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
B) Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
C) Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
D) Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.

3. For what is the "Primary Trans. IP Address" on LAN2 used?

A) Forward incoming IP packets without a service or session to the address if defined.
B) A backup destination IP Address in case the main address is not accessible.
C) Assign more than one IP address to the interface.
D) Define the default gateway to the interface.

4. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) The 5420 DS is corrupted and must be replaced.
B) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
C) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
D) Start the IP Office Manager application.
E) The 5420 DS is no longer supported.

5. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) an IP Office Monitor trace with Real Time Audio trace options enabled
B) an IP Office Monitor trace with AVRIP options enabled
C) an IP Office Monitor trace with H.323 options enabled
D) a packet sniffing trace
E) a current Network Assessment

Solutions: