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Facebook Certified Community Manager Sample Questions:

1. The community manager of a nonprofit contacts local government officials with an idea for an elderly-only fitness park in a local green space.
The community manager needs to provide evidence to the nonprofit that will help it to build relationships with potential government partners.
Which two proactive tactics should the community manager use in this situation? (Choose 2)

A) Run ads across digital platforms that ask for feedback on the park idea
B) Create a poll for the community to assess interest in the park and report findings to the nonprofit
C) Put a sign in the green space asking for the fitness park to be built and share it on social media
D) Monitor elderly-only audiences on social media for outdoor recreational conversations

2. Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)

A) Create and schedule content to reinforce the guiding principles of the community
B) Ask the members who go against group rules to explain themselves in the comments
C) Create a poll in the community to ask whether new guiding principles should be introduced
D) Use the decline with feedback tool to remind people of the group rules they have violated

3. A local museum is opening a new exhibition. The museum director asks the community manager to use social media to generate excitement for the new exhibition. The community manager runs an organic campaign on Facebook through a mix of influencer posts, visitor testimonials and press quotes.
Which approach should the community manager use to measure how well received the exhibition was?

A) Record the total number of campaign comments through native insights
B) Measure the engagement rate on the influencers' posts
C) Analyze the reach of exhibition-related posts through Ads Manager
D) Determine the sentiment by scanning positive and negative comments

4. The community manager of a professional networking group hosts an annual in-person event. The community needs to rapidly transition the event to an online environment.
What should the community manager do to keep people engaged during the online event?

A) Create a schedule and invite attendees to sessions that align with their interests
B) Start a new community and post event content there
C) Create an ad and target attendance from outside communities
D) Ask attendees to create sub-communities and monitor conversations

5. An interest-based community with a culturally diverse membership often shares a variety of posts about empowerment. Post approval is not turned on, so conversations are carefully monitored to make sure heated debates and comments do not become personal. A longtime member who has not posted for a year leaves a comment that violates the guidelines for marketing and spam. The comment is removed, and feedback is provided in a private message.
The member is upset and posts again sharing their thoughts on having their comment removed. They challenge the community management team and its approach to the guidelines.
What should the community manager do to handle this conflict?

A) Remove the member from the group and delete all comments and posts from the last 30 days.
B) Share the rules and guidelines as a comment on their post and monitor for future violations.
C) Review the admin activity log to analyze the effectiveness of the admin team in enforcing their guidelines.
D) Use the Branded Content manager to signify which promotional posts have been approved by the admin team.

Solutions: