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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?

A) the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
B) the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports
C) the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
D) the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
E) the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR

2. Which two Cisco Unified Contact Center Enterprise components impact visible network WAN bandwidth sizing to the central controllers? (Choose two.)

A) number and type of configured Cisco Unified Contact Center Enterprise agents
B) number of dialed numbers in the Cisco Unified Contact Center Enterprise that is configured for remote Cisco Voice Gateways
C) number and type of remote administrative data servers
D) size and number of Cisco Unified Contact Center ECC variables that are passed to remote CTI OS agent desktops for screen pop

3. Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

A) CTI Manager should only be enabled on call-processing subscribers.
B) CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.
C) All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
D) CTI applications should be load-balanced across all CTI Managers in a cluster.

4. All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

A) When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
B) When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
C) Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.
D) Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.

5. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Maximum number of calls on each line must be set to two.
B) Agent ACD line can be a shared line.
C) Busy triggers on each line must be set to one.
D) Lines can be configured to forward calls to other lines on the phone.

Solutions: