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Microsoft AB-620 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Governance, Security, and Compliance | - Environment management in Power Platform - Managing access control and authentication - Data protection and responsible AI practices |
| Topic 2: Integrate External Systems and Data Sources | - Using Power Automate for workflow orchestration - Connecting Azure services and APIs - Integrating Dataverse and Power Platform components |
| Topic 3: Deploy, Monitor, and Optimize AI Agents | - Monitoring performance and analytics - Iterative improvement and lifecycle management - Publishing and deploying copilots |
| Topic 4: Build and Configure AI Agents in Copilot Studio | - Configuring actions, plugins, and connectors - Using generative AI and prompt engineering in Copilot Studio - Creating and configuring copilots and topics |
| Topic 5: Plan and Design Copilot Studio AI Agents | - Selecting Copilot Studio capabilities and architecture approach - Designing conversation flows and agent behavior - Requirements analysis for AI agent solutions |
Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:
Drag and Drop Question
A company uses a primary agent in Copilot Studio to handle user intake.
For some requests, the company wants the primary agent to delegate work to another Copilot Studio agent that already exists.
To meet the business needs, the solution must allow agents to perform the following on the connected agent:
- Must allow calls from other agents.
- Must allow agents to use the connected agent for collaboration.
- Must allow agents to invoke the connected agent in conversations.
You need to integrate the existing Copilot Studio agent with the connected agent.
Which setting should you configure for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
Box 1: Publish the connected agent.
Before an agent can be called or targeted by other agents across solutions/environments, it must be published. Publishing exposes its endpoints/agent identity so it can receive incoming calls from caller agents.
Box 2: Configure connections to the connected agent.
Establishing the security and communication channels (connection settings, authentication mechanisms, and permissions) between agents enables seamless cross-agent collaboration and context sharing.
Box 3: Add the connected agent.
To allow the primary agent to invoke a specific connected agent within its conversation runtime/topics, you must explicitly add the connected agent to the primary agent's capabilities/tools configuration list.
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/add-agent-copilot-studio-agent
https://learn.microsoft.com/en-us/training/modules/build-multi-agent-solutions-connected-agents-copilot-studio/3-connect-copilot-studio-agent
Drag and Drop Question
A company has an Azure AI Search vector index that contains enterprise content and wants to use it as a knowledge source for an agent in Copilot Studio.
To meet business needs, the knowledge source must meet the following requirements:
- The agent must connect to the Azure AI Search service.
- The agent must use a supported authentication method for the
connection.
- The agent must ensure answers are grounded using the specified Azure
AI Search index.
You need to connect to Azure AI Search as a knowledge source for the agent.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:
Explanation:
Step 1: Initiate the process to add a knowledge source to the agent
You start inside Copilot Studio by navigating to your agent's settings and choosing to add a new knowledge source.
Step 2: Create a new Azure AI Search connection
From the available knowledge source options, you select Azure AI Search, which prompts the creation of a new connection.
Step 3: Configure the authentication method and provide the required connection details You input the necessary credentials (such as your Azure AI Search endpoint and API key or OAuth details) to authenticate the connection securely.
Step 4: Specify the Azure AI Search index to use for grounding
Once connected, you select the specific vector index that contains your enterprise content so the model knows where to look.
Step 5: Associate the configured knowledge source with the agent
Finally, you save and link this configured search source to the agent, enabling it to ground its responses using your enterprise data.
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/knowledge-azure-ai-search
A company needs an agent in Copilot Studio to complete tasks by interacting with a legacy desktop application that does not use APIs. The builder needs to validate that UI automation can run in the supported execution context and needs a way to inspect how the automation behaves during testing conversations.
To meet the business needs, the solution must meet the following requirements:
- Enable the agent to perform UI automation against the legacy
application.
- Inspect execution details for the automation during conversations.
You need to configure the agent based on the requirements.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Access the remote session within the testing pane to monitor the real-time execution of the agent's desktop interactions.
- B. Publish the agent so the automation runs in the supported environment automatically.
- C. Add a Power Platform Desktop flow to control the desktop app.
- D. Configure a custom connector for the desktop app so the agent can automate the UI through authenticated calls.
- E. Enable the Computer use capability.
Correct Answer: C,E 🗳️
Explanation: Only visible for BootcampPDF members. You can sign-up / login (it's free).
A company must enable an agent in Copilot Studio to execute operations exposed by an external MCP server.
The MCP server publishes callable tools and requires authentication.
The agent must be able to invoke MCP tools during conversations.
You need to configure MCP tools so the agent can execute MCP tool calls.
What should you do?
- A. Add a Power Platform connector as real-time knowledge to replace MCP tools.
- B. Configure authentication for the MCP server connection used by the agent.
- C. Enable generative answers so the model can automatically invoke MCP tools.
- D. Publish the agent and rely on default settings for tool availability.
Correct Answer: B 🗳️
Explanation: Only visible for BootcampPDF members. You can sign-up / login (it's free).
Drag and Drop Question
A company is building an agent in Copilot Studio that must answer questions using enterprise systems and must also perform authenticated operations.
To meet the business needs, the agent must meet the following requirements.
- The agent must provide searchable answers from indexed enterprise
content.
- The agent must retrieve up-to-date facts at runtime without indexing
data.
- The agent must perform an authenticated update operation during the
conversation.
You need to select the correct integration approach for each requirement.
Which option should you use for each requirement? To answer, move the appropriate solutions to the correct requirements. You may use each solution once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
Box 1: Copilot connector knowledge source.
The most appropriate integration action for this requirement is to use a Copilot connector knowledge source.
Searchable Answers from Indexed Content: Copilot connectors index non-Microsoft enterprise data (like Salesforce, ServiceNow, or Confluence) directly into the Microsoft Graph. This allows the agent to perform comprehensive semantic and vector searches across your structured and unstructured enterprise content.
Authenticated Operations: These connectors respect source-level security and authentication rules, ensuring that users can only access content they are authorized to view.
Box 2: Power Platform connector for real-time knowledge.
The most appropriate integration action for your scenario is to use a Power Platform connector for real-time knowledge.
Retrieves up-to-date facts: Power Platform connectors for real-time knowledge connect directly to live operational systems without requiring you to ingest, crawl, or replicate data. This guarantees that your agent fetches the absolute latest information available.
Performs authenticated operations: These connectors operate in the end-user's context at runtime. This ensures that when the agent pulls data, it strictly honors your organization's permissions-so users only get answers to data they are already authorized to view.
Box 3: Power Platform connector tool
The correct integration action for this requirement is to use the Power Platform connector tool.
Action vs. Retrieval: The requirement specifically demands an authenticated update operation (a transactional, state-changing action) during the conversation. In Microsoft Copilot Studio, Tools are designed to execute actions, modify data, and trigger workflows in external systems.
Reference:
https://learn.microsoft.com/en-us/microsoft-365/copilot/connectors/overview
