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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?

A) Every one as it'sacess is public from the internet.
B) Only IBM employees where they can access it from the intranet.
C) IBM employees that are registered in ECuRep.
D) IBM employees and Customers who are registered in ECuRep

2. While talking to a customer regarding a Problem Management (PMR), the customer raises
a different "moderate impact" question.
What should the L1 support professional do?
Answer the unrelated question and:

A) document it in the current PMR.
B) open a new PMR at the same severity as the original PMR.
C) open a new severity 3 PMR.
D) do nothing further.

3. Which one of the following is not a service of the IBM Passport Advantage offering?

A) 24x7 support on all Problem Management Records (PMRs)
B) software maintenance and support
C) software download and licensing
D) product updates

4. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?

A) IBMRedbooks
B) IBMTechnotes
C) IBMTechbooks
D) IBMBluebooks

5. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?

A) 1
B) 3
C) 4
D) 2

Solutions: