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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which term describes patient experience survey data made up of comments?

A) Anecdotal
B) Quantitative
C) Qualitative
D) Quality

2. What would be the BEST composition for a multidisciplinary rounding team to round on ICU patients?

A) The ICU nurse leader, primary nurse, respiratory therapist, and patient care assistant
B) The medical chief of staff, attending physician, house supervisor, patient registrar, and spiritual care provider
C) The attending physician, pulmonologist, immunologist, and cardiologist
D) The attending physician, nurse leader, primary nurse, case manager, pharmacist, and spiritual care provider

3. The patient and family advisory council (PFAC) of a large healthcare institution is asked to give input on the design of a new ICU. Using experience-based co-design, it would be best for the PFAC to focus its energies on which component FIRST?

A) Aesthetics of experience, focusing on usability
B) Performance, focusing on functionality
C) Structure, focusing on building construction
D) Engineering, focusing on reliability and safety

4. When engaged in organizational transformation, which of the following is directly proportional to the probability of success?

A) Senior executive ' s commitment and level of personal involvement
B) Degree to which adequate preparation and planning occurred at the onset
C) Competency and knowledge of management and the front-line staff
D) Cross functional accountability experienced in the organization

5. Which option represents the use of Lean principles?

A) Adding steps into a process to better define it
B) Going to "Gemba" to observe the current process
C) Including patients in daily bedside rounds
D) Writing a strategic plan based on patient and family values

Solutions: