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BBPSD Customer Service Sample Questions:

1. A customer service professional is someone in the business who:

A) Deals daily with customers.
B) Has the skills to deal effectively in customer facing roles.
C) Has worked in sales for over 5 years.
D) Has been trained.

2. Email communication is effective because it is:

A) None of the above.
B) Expensive.
C) Not possible to trace.
D) Suitable for global markets.

3. The most cost effective 24/7 way of gathering and storing customer information for an organisations customer database is by:

A) Phone communication.
B) Written communication.
C) Face-to-face communication.
D) Internet communication.

4. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) PRI.
B) CSP.
C) USP.
D) BPS.

5. Face-to-face communication is the most effective way of communicating with customers to get:

A) Instant feedback.
B) An idea of how much they have to spend.
C) A quick response.
D) Their address.

Solutions: