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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Integration | 16% | - API and Web Services - SAP FSM System Configuration - Integration with SAP ERP and CRM - Third-Party System Integration |
| Topic 2: Mobile Application | 20% | - Mobile Checkout and Time Tracking - Field Service Mobile App Features - Offline Capabilities - Real-Time Communication |
| Topic 3: Service Order Management | 26% | - Service Order Status Management - Service Order Creation and Processing - Service Order Scheduling and Planning - Service Order Assignment and Routing |
| Topic 4: Resource Management | 22% | - Workforce Planning and Forecasting - Travel and Route Optimization - Technician Management - Skill-Based Matching |
| Topic 5: Service Reporting and Analytics | 16% | - Reports and Dashboards - KPI Monitoring and Analysis - Custom Report Generation - Service Performance Metrics |
SAP Certified - SAP Field Service Management Sample Questions:
What dimension of an ERP system comprises sequences of actions arranged in an end-to-end flow?
Choose the correct answer.
- A. Integrations
- B. Processes
- C. Operations
- D. Data
- E. Extensions
Correct Answer: B 🗳️
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
- A. False
- B. True
Correct Answer: B 🗳️
The partner admin manages the partners in the crowd workforce marketplace.
Choose the correct answer.
- A. False
- B. True
Correct Answer: A 🗳️
Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
- A. Data API
- B. Mobile API
- C. Query API
- D. Service API
- E. Appointment Booking API
Correct Answer: A,C,D,E 🗳️
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
- A. Filtering on the planning list
- B. Predicting assignment duration
- C. Creating activity summaries
- D. Filling smartforms
Correct Answer: A,B,C 🗳️
