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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
B) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
C) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
D) Each Asset will have a Service Appointment that will represent the work needed for each machine.

2. AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A) Add the product fields to the work order layout.
B) Ensure the product items are available in inventory.
C) Include the required products in the work type.
D) Create a flow to add the products to the work order.

3. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A) Attach the relevant articlesto the work order or work order line items.
B) Add the Knowledge Lightning component to the Field Service mobile app.
C) Update the Service Appointment page layout to include the Articles related list.
D) Create a quick action on the work order to search the Knowledge base.

4. Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers

A) Review Service Appointment automation.
B) Verify the Dispatcher ran the Service Appointment data job.
C) Investigate the Work Order lifecycle.
D) Confirm the Technician's mobile device is online.

5. At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A) Agent and Resource
B) Mobile, Agent, and Resource
C) Dispatcher
D) Agent

Solutions: