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EXIN ITSM20FB Exam Syllabus Topics:

Topic	Details
Topic 1	Describe t he objectives and quality requirements Describe importance of documentation and basic requirements for documentation
Topic 2	Describe the continual improvement methodology for service management processes Describe the objective of planning and improving service management
Topic 3	Describe at a high level the requirements for planning new changed services Describe general governance principles
Topic 4	Describe the requirements for monitoring, measuring, reviewing and improving the processes Describe the benefits and risks of IT service management
Topic 5	Describe at a high level the requirements for transitioning new changed services Describe the principles of continual improvement and the applications of the PDCA cycle
Topic 6	Describe the objectives and quality requirements Describe general management responsibilities

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

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