Avaya 132-S-710.2 : Avaya Specialist: Call Center Design Elective Exam

132-S-710.2 real exams

Exam Code: 132-S-710.2

Exam Name: Avaya Specialist: Call Center Design Elective Exam

Updated: Aug 15, 2026

Q & A: 100 Questions and Answers

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Avaya 132-S-710.2 Exam Syllabus Topics:

SectionObjectives
Capacity Planning and Performance- Call center sizing
  • 1. Agent and call volume estimation
    • 2. Concurrency and traffic modeling
      - Service quality considerations
      • 1. Latency and routing efficiency
        • 2. QoS in voice environments
          Operational and Support Considerations- Maintenance planning
          • 1. System monitoring and troubleshooting design
            • 2. Failover and disaster recovery design
              Call Center Architecture Design Fundamentals- Avaya Contact Center Solutions Overview
              • 1. Call routing concepts
                • 2. Avaya Aura Contact Center components
                  - Design Principles
                  • 1. Scalability and high availability design
                    • 2. Redundancy models for contact centers
                      Solution Design and Deployment- Platform design
                      • 1. Call flow design for enterprise environments
                        • 2. Avaya Aura architecture alignment
                          - System integration
                          • 1. PSTN and VoIP connectivity considerations
                            • 2. SIP-based contact center integration

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