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Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Administration | 15% | - System Management
|
| Topic 2: SME Communications Solution Architecture | 20% | - Solution Design Principles
|
| Topic 3: Installation and Configuration | 30% | - IP Office Setup
|
| Topic 4: Maintenance and Troubleshooting | 35% | - System Monitoring and Diagnostics
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?
- A. Integrated Messaging
- B. Universal Messaging Service
- C. Visual Voice
- D. Voicemail Display
Correct Answer: C 🗳️
If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)
- A. Updated prompts are needed on the flash card.
- B. Embedded Voicemail code is set.
- C. Users need to record their names.
- D. Configure Dial By Name action off Auto Attendant.
- E. Add names to the system directory.
Correct Answer: A,C,D 🗳️
A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?
- A. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
- B. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
- C. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
- D. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
Correct Answer: D 🗳️
After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?
- A. The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
- B. The SIP lines had a Line ID of 15.
- C. The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.
- D. The new PRI channels took all existing SIP Trunk Licenses.
- E. The SIP lines had the SIP URI tab deleted.
Correct Answer: B 🗳️
A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?
- A. latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
- B. latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
- C. latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
- D. latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
Correct Answer: C 🗳️
