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Exam Preparation
Questions in the exam are based on official training material provided by Oracle over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
Candidates should complete one of the below-mentioned pieces of training for the proper understanding of content and topics
- Oracle Utilities Customer Care and Billing Functionality for Implementers Bootcamp
- Oracle Utilities Customer Care and Billing Fundamentals Bootcamp
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Questions in the certification examination are based on the real-world scenarios and cater to the real-time problems implementation difficulties, hence along with all the training material and tutorial it is of utmost importance for the candidate to possess practical knowledge and experience of working in the field of Oracle Customer Care and Billing Technology.
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Oracle Utilities Customer Care and Billing 2 Essentials
Preparation Guide for Oracle 1z0-562 Certification Exam
Introduction
The Oracle Utilities Customer Care and Billing 2 Essentials Certification Exam certifies the candidate has an understanding of Oracle customer care and billing technology. This certificate is also known as Oracle 1z0-562 Exam which is a benchmark for experience and expertise recognized by employers across the globe.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
For more info visit:
Oracle Utilities Customer Care and Billing 2 Essentials
Oracle 1z1-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Collections & Field Activities | 15% | - Manage overdue debt and collections - Maintain service cycles and routes - Upload and manage field activities |
| User Interface & Navigation | 15% | - Use Control Central and help documentation - Navigate Oracle Utilities CCB interface |
| Billing, Payments & Adjustments | 20% | - Manage billing processes - Configure adjustments and payment plans - Process payments and overpayments |
| Customer & Account Management | 15% | - Maintain customer information - Define customer account structure |
| Business Objects & Framework | 20% | - Understand business object elements and lifecycle - Configure business rules and bundling - Use Oracle Utilities Application Framework |
| Scripts & Automation | 15% | - Implement service scripts - Configure BPA scripts |



