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Avaya Proactive Contact Implementation and Maintenance Sample Questions:
1. A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?
A) Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
B) Verify that the user's permissions include Job control access to Monitor in Role Editor.
C) Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
D) Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.
E) Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
2. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)
A) Avaya Communication Manager (CM) 3.1 or later
B) Avaya Application Enablement Services (AES) 3.1 or later
C) TN-744-based Call Classifier Cards version "e"or later
D) Avaya PG230 gateway or Avaya PG230RM gateway
E) Enhanced Network Bus Controller
3. Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job. What is the parameter needed and where can it be configured?
A) Max Records In Editor
B) MAX_EXPANSION_UNIT in master.cfg
C) MAXJOBS in master.cfg
D) Max Additional Units in Editor
4. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?
A) Analyst
B) Agent Application
C) Editor
D) Command User Interface (System Telnet)
5. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)
A) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
B) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
C) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
D) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
E) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: A,B,C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A,C,D |