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Avaya 46150T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to Avaya Solutions for Midsized Customers | 10% | - Avaya portfolio for midsize businesses - Key features and benefits overview |
| Topic 2: Integration & Migration | 15% | - Migration strategies and considerations - Third-party system interoperability |
| Topic 3: Contact Center Solutions | 20% | - Avaya Contact Center Select - Avaya IX Contact Center |
| Topic 4: Unified Communications & Collaboration | 15% | - Mobility and conferencing features - Avaya Equinox and Avaya Spaces |
| Topic 5: Networking & Security Solutions | 20% | - Security best practices for midsize networks - Avaya Fabric Connect and VSP switches |
| Topic 6: Avaya Communication Solutions | 20% | - Avaya Aura communication solutions - Avaya IP Office platform |
Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
1. Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
A) Increase profitability
B) Meet the UC needs of road warrior employees
C) Grow my business
D) Improve the customer experience
E) Add secure mobility features
2. A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)
A) Avaya Web RTC soft clients
B) Avaya Aura
C) Avaya IX Conference Phones
D) Avaya J139 desk phones
E) Avaya IP Office TM
3. Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)
A) Cloud computing platform
B) IP500 V2
C) Hyper-V
D) VMware
E) Linux Server
4. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?
A) Analyze module
B) Quality Management
C) Coach and Learn
D) Live Monitor
E) Contact Recording
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: C,D | Question # 3 Answer: A,C,D,E | Question # 4 Answer: B |
