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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solution Product Configuration | 36% | - Security, sharing, and compliance configuration - Service Cloud and Experience Cloud setup for citizen services - Action plans, automation, and business rules implementation - Configure OmniStudio components for public sector workflows |
| Topic 2: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Solution design and requirements mapping - Data management, scalability, and quality assurance - Deployment methodology and change management |
| Topic 3: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Document processing, eSignature, and reporting tools - Grants management and program administration - Licensing, permitting, and inspection management - Core architecture and data model - Employee experience and emergency response capabilities |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question 1
A public sector agency plans to use Public Sector Solutions for grants management. There are no in-house developers in the agency, and they are worried that some of the installation steps may potentially require development skills and the use of developer tools such as VS Code & SalesforceDX. Which steps for Public Sector Solutions setup and installation require the use of such developer tools?
A. Deploy the DataPack Lightning Web Component Files to the Org
B. Installation of OmniStudio Package in the org
C. Download Public Sector Sample DataPacks from Process Library
D. Activate DataPack OmniScripts and Integration Procedures
Question 2
An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes. Which three built-in Lightning Components can they use to conduct efficient visits?
A. Inspection Tab Container
B. Inspection Action
C. Inspection Calendar
D. Inspection Dynamic Dashboards
E. Inspection Details
Question 3
A Consultant supports the City of Snadboro in setting up a new Licensing & Permitting system.
The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?
A. Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.
B. Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply
C. Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.
D. Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.
Question 4
A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?
A. Enable Chatter
B. Migrate Users to Lightning Experience
C. Enable Web-to-Lead
D. Customer Community Plus Licenses
E. Customer Community Licenses
Question 5
Which three require set up to configure a License Authorization?
A. Regulatory Authority
B. Inspection Type
C. Business Type
D. Regulatory Authorization Type
E. Business Profile
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,B,E | Question 3 Answer: D | Question 4 Answer: A,B,D | Question 5 Answer: A,D,E |
