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BlackBerry BCP-220 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Device Configuration and Support | - Service books and provisioning updates - Network configuration (GPRS/EDGE/3G depending on device era) - Device setup and connectivity troubleshooting |
| Topic 2: BlackBerry Internet Service Messaging | - Email account integration - Push email mechanisms |
| Topic 3: Troubleshooting and Maintenance | - Device reset and service restoration procedures - Common BIS connectivity issues |
| Topic 4: BlackBerry Internet Service (BIS) Fundamentals | - BIS architecture and service components - BlackBerry device activation and provisioning - Email and messaging synchronization |
| Topic 5: Security and Account Management | - Device security policies and limitations - BlackBerry ID and service authentication |
