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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. Which of the following can be used to secure or wipe data on a misplaced BlackBerry device?

A) BlackBerry Web Desktop Manager
B) BlackBerry Resource Kit
C) BlackBerry Desktop Manager
D) BlackBerry Administration

2. A customer calls in for support on a misbehaving application. It must be determined if support is given or needs to be directed to the publisher or developer. Which class of applications is supported by BlackBerry directly?

A) Applications provided by BlackBerry as part of the OS load will be supported. These will include core and 2nd party applications.
B) Any application that was purchased in App World, preloaded by the carrier or included as part of the OS, will qualify for support by BlackBerry.
C) Only applications preloaded by the carrier or included as part of the OS will quality for support by BlackBerry.
D) There is no support for any application by BlackBerry. All support requests will be directed to the developers.

3. What steps are needed to port and install applications which are present on a BlackBerry 7 (BB7) smartphone to the BlackBerry 10 (BB10) smartphone on a device switch?

A) Load the BB7 runtime on the BB10 smartphone.
B) CD7 applications are incompatible with BB10 platform; hence, cannot be ported ovei unless the application is released for the BB10 platform.
C) The BB7 applications should be ported using the 2BB10 web-convert tool.
D) While using the BlackBerry link, check the applications to be copied over to the BB10 smartphone while using the device switch feature.

4. It can be necessary to distribute client certificates to tablets and handhelds in order to connect to:

A) cellular networks.
B) encrypted hard drives.
C) Enterprise Wi-Fi or VPN Networks.
D) the Internet.

5. Which of the following will allow a BlackBerry end user to set an Activation password or reactivate a BlackBerry device?

A) BlackBerry Resource Kit
B) BlackBerry Desktop Manager
C) BlackBerry@ Web Desktop Manager
D) BlackBerry Administration

Solutions: