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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche dieser Schritte sind für das Modell der kontinuierlichen Serviceverbesserung korrekt?

A) Was ist die Vision ?; Wo sind wir jetzt?; Wo wollen wir sein ?; Wie kommen wir dorthin?; Sind wir dort angekommen ?; Wie halten wir den Schwung aufrecht?
B) Identifizieren Sie die erforderlichen Geschäftsergebnisse. Planen Sie, wie die Ergebnisse erzielt werden sollen. Den Plan umsetzen; Überprüfen Sie, ob der Plan ordnungsgemäß umgesetzt wurde. Die Lösung verbessern
C) Wo wollen wir sein ?; Wie kommen wir dorthin?; Wie überprüfen wir, ob wir angekommen sind ?; Wie halten wir den Schwung aufrecht?
D) Entwickeln Sie eine Strategie; Entwerfen Sie die Lösung. Übergang in die Produktion; Betreiben Sie die Lösung; Kontinuierlich verbessern

2. Welcher Prozess ist dafür verantwortlich, einen IT-Service zu überwachen und festzustellen, wann die Leistung unter akzeptable Grenzen fällt?

A) Servicekatalogverwaltung
B) Problemverwaltung
C) Service Asset- und Konfigurationsmanagement
D) Ereignisverwaltung

3. Welche Problem Management-Aktivität hilft sicherzustellen, dass die wahre Natur des Problems leicht nachvollzogen werden kann und aussagekräftige Management-Informationen erhalten werden können?

A) Kategorisierung
B) Schließung
C) Priorisierung
D) Protokollierung

4. In der Phrase "Menschen, Prozesse, Produkte und Partner". Produkte bezieht sich auf:

A) Alle Vermögenswerte des Dienstanbieters
B) Waren, die von Dritten zur Unterstützung der IT-Services bereitgestellt werden
C) Services, Technologie und Tools
D) IT-Infrastruktur und -Anwendungen

5. Wofür wird ein RACI-Modell verwendet?

A) Konfigurationselemente aufzeichnen
B) Leistungsanalyse
C) Rollen und Verantwortlichkeiten definieren
D) Überwachungsdienste

Solutions: