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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher der folgenden Sätze beschreibt BEST eine Standardänderung?

A) Eine Änderung der Richtlinien und Richtlinien des Dienstanbieters
B) Eine Änderung, die dem erforderlichen Änderungsprozess korrekt folgt
C) Eine Änderung, die als Ergebnis eines Audits vorgenommen wird
D) Eine vorautorisierte Änderung, die ein akzeptiertes und etabliertes Verfahren hat

2. Welche der folgenden Fragen beantwortet die Servicestrategie mit ihrer Anleitung?
1.Wie priorisieren wir Investitionen in einem Portfolio?
2.Welche Dienstleistungen und für wen?
3.Was sind die Muster der Geschäftstätigkeit (PBA)?

A) nur 2
B) 1 nur
C) 3 nur
D) Alle oben genannten

3. Welche der folgenden Aussagen ist korrekt?

A) Das Service Knowledge Management-System ist Teil des Konfigurationsmanagementsystems
B) Das Konfigurationsmanagementsystem ist Teil der bekannten Fehlerdatenbank
C) Das Konfigurationsverwaltungssystem ist Teil der Konfigurationsverwaltungsdatenbank
D) Das Konfigurationsmanagementsystem ist Teil des Service Knowledge Management-Systems

4. Mit welchen der folgenden Ressourcen können Betriebs- und Supportprobleme während der Veröffentlichung und Bereitstellung behoben werden?

A) Geben Sie Packaging and Build Manager frei
B) Bewertung
C) Service Test Manager
D) Frühförderung

5. Welcher Prozess ist für die Beschaffung und Lieferung von Komponenten der angeforderten Standardservices verantwortlich?

A) Service Portfolio Management
B) IT-Finanzen
C) Service Desk
D) Erfüllung anfordern

Solutions: