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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Overview of HP PPS ServiceOne Services | - ServiceOne Services operations and management - ServiceOne Services delivery and implementation - ServiceOne Services sales process and tools - ServiceOne Services customer engagement and management - ServiceOne Services portfolio and offerings |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
What is included in the defective media retention service?
- A. It allows the HP technician repairing the device to keep the defective part.
- B. It allows the customer to retain the defective drives that are repaired.
- C. It allows the HP technician to come onsite and replace the non-functioning device with a new one.
- D. It allows the HP technician to use refurbished parts to complete a repair.
Correct Answer: B 🗳️
Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?
- A. Market recognition
- B. Wider geographic coverage
- C. Extended business hours
- D. Wider page array
Correct Answer: B 🗳️
Which statement is true about HP Care Pack Services?
- A. HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level. - B. HP Care Pack Services cover multiple pieces of equipment with one service level.
- C. HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
- D. HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
Correct Answer: D 🗳️
Which HP PPS Service is paid as an up-front cost at the time of the purchase?
- A. HP Care Pack Services
- B. HP Priority Services
- C. HP Standard Contractual Services
- D. HP Custom Contractual Services
Correct Answer: A 🗳️
Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)
- A. HP Care Pack Services
- B. HP Priority Services
- C. HP Standard Contractual Services
- D. HP Configuration Services
- E. HP Custom Contractual Services
Correct Answer: C,E 🗳️
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