[Mar 24, 2026] Valid CIS-SM Test Answers & ServiceNow CIS-SM Exam PDF
Realistic CIS-SM Exam Dumps with Accurate & Updated Questions
ServiceNow CIS-SM certification exam is an essential certification for professionals who are responsible for implementing and configuring Service Mapping in ServiceNow. Certified Implementation Specialist - Service Mapping certification exam validates the individual’s ability to set up and configure Service Mapping and related components, identify and troubleshoot configuration issues, and understand the ServiceNow platform. Certified Implementation Specialist - Service Mapping certification is designed for system administrators, consultants, and developers who are responsible for implementing and configuring Service Mapping in ServiceNow.
ServiceNow CIS-SM Exam covers a wide range of topics, including Service Mapping architecture, discovery and mapping techniques, configuration and customization of service maps, and troubleshooting and reporting of Service Mapping data. CIS-SM exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. The passing score for the exam is 70%, and individuals who pass the exam receive the ServiceNow Certified Implementation Specialist - Service Mapping certification. Certified Implementation Specialist - Service Mapping certification is highly valued in the ServiceNow community and can enhance an individual's career opportunities in the field.
NEW QUESTION # 27
In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?
- A. Classification
- B. Classification and Identification
- C. Identification and Exploration
- D. Port scan
Answer: B
NEW QUESTION # 28
Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by running Service Mapping?
- A. Cloud Services, Applications, CI Relationships
- B. Applications, Licenses, IP Addresses
- C. Hardware, Licenses, CI Relationships
- D. Hardware, Installed Software, Network Gear
- E. Physical Components, Logical Components, Certificates
Answer: B
NEW QUESTION # 29
Assume an Apache Web Server Identifier Entry is configured as shown:
If the Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data but NOT configured with a step to collect the Version information, what will happen when executing a Service Mapping discovery?
- A. A duplication error will occur.
- B. The Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB.
- C. The Apache Web Server CI will be reclassified as a Web Server CI.
- D. An identification error will occur.
Answer: B
NEW QUESTION # 30
When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the string?
2014/02/07-17:49:36
- A. Delimiter of 2014 and position 1
- B. Delimiter of space and position 1
- C. Delimiter of / and position of 1
- D. Delimiter of / and position 0
Answer: A
NEW QUESTION # 31
In Service Mapping, when discovery is started, what is the execution strategy used to run Identification Sections?
- A. Identification Sections are executed one by one in the order they are listed and the last section that is successful will be used.
- B. Identification Sections are executed one by one in the order they are listed until the first successful match which concludes the Identification phase.
- C. Identification Sections are executed randomly and the data gathered by the successful sections are merged.
- D. Identification Sections are executed randomly until one is successful and if more than one section is successful an error will be displayed.
Answer: C
NEW QUESTION # 32
Which one of the following best represents the output from the following Regular Expression?
([\w\d\-\.]+)
- A. Match a single character in the list between one and ten times.
- B. Match a single character in the list between one and three times.
- C. Match a single character in the list one time.
- D. Match a single character in the list between one and unlimited times.
Answer: C
NEW QUESTION # 33
Which one of the following is the output returned from the following Linux command?
ls /*.xml
- A. A list of all XML files in the current directory
- B. A list of all XML files on the file system
- C. The command syntax is invalid
- D. A list of all XML files in the current directory and all subdirectories
Answer: A
NEW QUESTION # 34
ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?
- A. Windows DNS Servers
- B. Windows Active Directory Servers
- C. Windows DHCP Servers
- D. Windows Domain Controller Servers
Answer: A
NEW QUESTION # 35
When running Service Mapping discovery, which of the following represents the root cause of the error?
"Failed to access target system. Access is denied"
- A. SSO authentication error
- B. Applicative permissions error
- C. CLI permissions error
- D. Windows authentication error
Answer: C
NEW QUESTION # 36
When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?
- A. Class Change
- B. Class Upgrade
- C. Class Downgrade
- D. Class Switch
Answer: D
NEW QUESTION # 37
In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?
- A. Identification Rule
- B. Application Service
- C. CI Type/Table
- D. Process Classifier
Answer: C
NEW QUESTION # 38
In Event Management, which of the following rules allows for automatic task creation?
- A. Event
- B. Alert Correlation
- C. Alert Management
- D. Task
Answer: C
NEW QUESTION # 39
Which one of the following Identification Rule (CI Identifier) fields, when selected, determines CMDB update/inserts based on the configuration item's (CI) own attributes, without taking other CIs or relationships into consideration?
- A. Allow fallback to parent's rule
- B. Search on table
- C. Application
- D. Independent
Answer: D
NEW QUESTION # 40
What is the function of the Unified Map feature in the Service Mapping Workspace?
- A. To provide a list of unmapped servers and their classifications
- B. To visually display hierarchical relationships between configuration items
- C. To monitor the performance of application services
- D. To automatically add traffic-based connections to maps
Answer: B
NEW QUESTION # 41
In the following image, the 5x next to Citrix XenA represents which one of the following?
- A. Five discovery executions on the CI
- B. Five outgoing connections from the cluster
- C. Five members of a cluster
- D. Five errors while identifying the CI
Answer: C
NEW QUESTION # 42
Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.
Which one of the following is true?
- A. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.
- B. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
- C. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.
- D. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
Answer: B
NEW QUESTION # 43
When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?
- A. Parse file
- B. Create connection
- C. Set variable
- D. Match
Answer: A
NEW QUESTION # 44
What describes the main feature offered by Service Mapping Plus?
- A. An enhanced version of mapping based on Machine Learning (Predictive Intelligence)
- B. A suite of quick start tests that can be run to verify Service Mapping still works as expected after upgrades and deployments
- C. Enables Kubernetes and cloud components to be added to service maps during tag-based discovery
- D. A collection of connection rules that are used to automatically add CIs to one or more application services
Answer: A
NEW QUESTION # 45
When building a Discovery Pattern, which one of the following operations results in a termination of the Identification or Connection Section if a condition is not met?
- A. Match
- B. Merge Table
- C. Filter Table
- D. Set Parameter Value
Answer: A
NEW QUESTION # 46
Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI. This visibility includes what items associated with the CI? (Choose two.)
- A. Releases
- B. Alerts
- C. Incidents
- D. Problems
Answer: C,D
NEW QUESTION # 47
Service Mapping uses which table to build tag-based maps from?
- A. Application Service [cmdb_ci_service_discovered]
- B. Application [cmdb_ci_app]
- C. Servers [cmdb_ci_server]
- D. Key Value [cmdb_key_value]
Answer: D
NEW QUESTION # 48
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