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Microsoft MB-240 exam is an excellent certification for individuals who want to demonstrate their expertise in the field of field service management. Microsoft Dynamics 365 Field Service Functional Consultant certification can help individuals stand out in the job market and open up new career opportunities. With the proper preparation and study, candidates can pass MB-240 exam and become certified Microsoft Dynamics 365 Field Service Functional Consultants.
NEW QUESTION # 90
The field service team manager needs you to give a new technician user access to the system. The technicianwill use the mobile application to fill out work orders when they are onsite doing filed work to repair factorymotors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.Which two field service security roles will the new technician user need? Each correct answer presents part ofthe solution.
- A. Field Service-Dispatcher
- B. Field Service-App Access and Field Service -Resource
- C. Field Service-User
- D. Field Service-Mobile User
Answer: A,B
NEW QUESTION # 91
You are configuring the schedule board so that dispatchers can:
1. see all resources on the schedule board at once, with no filtering based on resource type, internal and subcontractors.
2. quickly look at the board, and determine who is internal versus external.
You need to ensure dispatchers can see the resource type.
In which two places should you add the Resource Type field? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. To Retrieve Resources Query
- B. To Resource Cell Template
- C. To Resource Tooltips View
- D. To Resource Details View
Answer: A,B
NEW QUESTION # 92
You are Dynamics 365 for Field Service Development Manager.
You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined together to complete the development requirements.
What should you create in order to enable this capability?
- A. Create a project for each developer, which publishes changes to a master project.
- B. Create a project for each developer, using security roles to identify what customizations are available for modification.
- C. Create a project for each developer, each within its own Woodford solution.
- D. Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution.
Answer: A
NEW QUESTION # 93
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 94
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.
Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter every time you book a work order for Adventure Works.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 95
You are implementing Microsoft Dynamics 365 Field Service for your organization.
You are about to finalize the updates to booking statuses. The booking statuses, and corresponding Field Service Status values are:
You want technicians' time entries to be generated every time they update the booking status.
Which two steps must you set up to ensure the time entries are correctly generated? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Set the Timestamp Frequency setting to Per Booking Status Change.
- B. Set the Time Entry Generation Strategy setting to Per Booking Status Change
- C. Set the Times tamp Frequency setting to Auto-Generate from Booking Timestamps
- D. Set the Time Entry Generation Strategy setting to Auto-Generate from Booking Timestamps.
Answer: A,D
NEW QUESTION # 96
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Agreement Products
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 97
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.
Solution: You highlight the Washington Territory in the Map View of the Filter and Map View section.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 98
You are a Dynamics 365 for Field Service scheduling coordinator.When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?
- A. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
- B. Set Real Time Mode to Yes on the Schedule Assistant view.
- C. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.
- D. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
Answer: A
NEW QUESTION # 99
You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.
As the field Service Administrator, you need to configure the field service settings for work orders for your environment.
Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.
- A. Auto generate resource requirement for work order
- B. Default work order type
- C. Work order invoice creation
- D. Default work order completed status
- E. Auto generate work order for agreement booking
Answer: C,D,E
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings
NEW QUESTION # 100
You need to create a requirement group for a work order.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a requirement group template.
2 - Associate an incident type to the requirement group..
3 - Add the incident type to a work order and book the work...
NEW QUESTION # 101
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 102
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
Answer:
Explanation:
NEW QUESTION # 103
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create Asset Properties to describe each component for viewing in a hierarchy.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 104
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app.
You need to ensure this app works for the technicians.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation:
NEW QUESTION # 105
You create a complex agreement and booking that includes service tasks and services. You need to use the existing agreement as the basis for future agreements. Which two actions should you perform? Each correct answer presents part of the solution.
- A. Export the agreement and booking records to Microsoft Excel. Modify the information and import the file to create new agreement.
- B. Create a booking setup. Define an incident type for the booking setup.
- C. In the existing agreement, click Copy Agreement. Specify the new customer information and click OK.
- D. Elevate the agreement to an agreement template. Use the template to create new agreements of this type.
Answer: B,C
NEW QUESTION # 106
A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.
You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information.
Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation
A close-up of a computer screen Description automatically generated
NEW QUESTION # 107
You are setting up a maintenance agreement for a new customer that will require preventative maintenancevisits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accuratelyreflects the agreed upon price list. The price of the spare parts used in equipmentrepairs varies significantly bythe territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices forwork completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
- A. Add a regional price list to the work order type that includes the price for products and services used.
- B. Add a regional price list to the work order product that includes the price for products and services used.
- C. Add a regional price list to the agreement that includes the price for products and services used.
- D. Add a territory relationship to the agreement that includes the price for products and services used.
- E. Add a territory relationship to the work order that includes the price for products and services used.
Answer: B,C,E
NEW QUESTION # 108
You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
- A. Select the From warehouse location, then select the To warehouse location.
- B. Enter the quantity to transfer, then click transfer.
- C. Enter the part number from the drop down, then click to transfer.
- D. Select the source warehouse, then select the destination warehouse.
Answer: B,D
Explanation:
Section: Manage inventory and purchasing
Explanation
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory-transfer
NEW QUESTION # 109
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
- A. Incident Type
- B. Booking Rules
- C. Work Order Types
- D. Resources
Answer: A
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident- types
NEW QUESTION # 110
Your company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks. Which two statements are true? Each correct answer presents a complete solution.
- A. You can manually overwrite duration only if none of the services associated with the incident type have a duration specified.
- B. You can manually overwrite duration only if none of the service task types associated with the incident type have a duration specified.
- C. The duration is the sum of the duration for all the service task types that are included in the incident type.
- D. The duration is the sum of the duration for all services that are included in the incident type.
Answer: B,C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types
NEW QUESTION # 111
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