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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Endpoints & Trunks | 20% | - Media resources and codec settings - DHCP, TFTP and phone provisioning - Digital, IP and SIP telephone configuration - SIP, PRI and analog trunk setup |
| Topic 2: System Architecture & Installation | 25% | - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures - SD card licensing and system ignition - Network configuration and IP addressing |
| Topic 3: Voicemail & Applications | 15% | - VoiceMail Pro installation and setup - Auto Attendant and call flows - Licensing for advanced features - Embedded Voicemail configuration |
| Topic 4: Maintenance & Troubleshooting | 10% | - System logs, alarms and debugging tools - Backup, restore and configuration management - Common issues and resolution steps |
| Topic 5: System Configuration & Management | 30% | - User profiles, extensions and rights - Short codes, time profiles and call routing - IP Office Manager and Security Settings - Hunt groups, pickup groups and call distribution |
Avaya IP Office Implementation Sample Questions:
1. Which three applications are included on the Admin CD? (Choose three.)
A) SSA System Status Application
B) Monitor
C) VoiceMail Pro
D) IP Office Manager
E) Delta SQL Server
2. In the exhibit, the User Profile for Amy Clement shows button programming. All buttons have a small lock that appears to the left of the button. What does the lock indicate?
A) The buttons ate unavailable to users setas Basic Worker.
B) The buttons only appearwhen the useris set to be a Public User.
C) The buttons can be changed or configured by the user.
D) The buttons have been programmed within User Rights.
3. What is the maximum number of Combo cards supported in the IP500v2 unit?
A) 1
B) 8
C) 6
D) 2
4. There are different providers running in Avaya one-X@ Portal for IP Office.
Which provider handles the browser connections between the users and the one-X@ Portal
server?
A) PresentationLevel Provider
B) Directory DSMLIP Office Provider
C) Directory DSML LDAP Provider
D) VoiceMail Provider
E) Telephony CSTA Provider
5. Which two applications are provided with the Unified Communications Module? (Choose two.)
A) VoiceMailPro
B) System Status Application
C) One-X@ Portal
D) Monitor
E) IP Office Manager
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A,C |



