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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A) Files
B) Docs
C) Forms
D) Folders

2. What is one of the key strategies that companies should be looking at to build a social business agenda?

A) Gain social trust
B) Networkyour entireinfrastructure with bi-directional, unfettered Internet access
C) Engage your IT manager as the leader of your social business agenda
D) Align your strategy for maximum profit

3. What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A) Media-Share plug-in
B) Status Updates plug-in
C) Notes Integrator plug-in
D) Social Media plug-in

4. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) CEO
B) Culture
C) Location
D) Stock price

5. What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?

A) Work with your customer to identify which business process might be the highest priority for becoming a Social Business.
B) Continue to focus your interaction with IT; they are the ones who buy our software
C) Return to hone the selling strategies you have known for years.
D) Review the features in the latest product releases to be ready for a customer product pitch.

Solutions: