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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Persistent
B) Navigation
C) Headless
D) Panel

2. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) firewall blocking connection to chat-widget.imi.chat domain
B) incorrect website domain configured for Web Chat Asset
C) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration
D) missing Webex Connect flow for chat digital channel

3. A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A) Webex Workforce Optimization (WFO)
B) Quality Management license
C) Custom Connectors to Conversation Intelligence platforms
D) Calabrio ONE solution
E) Webex Connect Platform

4. An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

A) Experience Management requires UCCX integration
B) Internal transfers terminate the original contact flow context
C) Survey templates are limited to outbound calls
D) Queue transfers disable post-call events globally

5. An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Session Record
B) Customer Activity Record
C) Agent Activity Record
D) Customer Session Record

Solutions: