EXIN ITIL V3 Foundation (ITIL Deutsch Version) : ITIL Deutsch

ITIL Deutsch real exams

Exam Code: ITIL-German

Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)

Updated: Sep 04, 2026

Q & A: 505 Questions and Answers

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EXIN ITIL Deutsch Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Management Practices17%- Service management practices
  • 1. Service level management
    • 2. Problem management
      • 3. Incident management
        - Technical management practices
        • 1. Deployment management
          • 2. Release management
            - General management practices
            • 1. Information security management
              • 2. Continual improvement
                • 3. Relationship management
                  Topic 2: Service Value Chain Activities15%- Improve
                  - Plan
                  - Obtain/build
                  - Deliver and support
                  - Engage
                  - Design and transition
                  Topic 3: Four Dimensions of Service Management18%- Information and technology
                  - Organizations and people
                  - Partners and suppliers
                  - Value streams and processes
                  Topic 4: ITIL Service Value System20%- Service value chain
                  - Practices
                  - Continual improvement
                  - Guiding principles
                  - Governance
                  Topic 5: Guiding Principles18%- Start where you are
                  - Focus on value
                  - Think and work holistically
                  - Collaborate and promote visibility
                  - Optimize and automate
                  - Keep it simple and practical
                  - Progress iteratively with feedback
                  Topic 6: Key Concepts of Service Management12%- Stakeholders: customers, users, sponsors, providers
                  - Products and services, service offerings
                  - Value, value co-creation, service, service management

                  EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

                  Question 1

                  Welche Praxis erfordert Fähigkeiten und Kompetenzen in Bezug auf Geschäftsanalyse, Lieferantenmanagement und Beziehungsmanagement?

                  A. Vorfallmanagement
                  B. Überwachung und Ereignisverwaltung
                  C. IT-Asset-Management
                  D. Service-Level-Management


                  Question 2

                  Welche Aussage beschreibt den Wert der Servicestrategie für das Unternehmen am BESTEN?

                  A. Es ermöglicht dem Dienstanbieter zu verstehen, welche Service-Levels zum Erfolg seiner Kunden beitragen
                  B. Es reduziert die Dauer und Häufigkeit von Dienstausfällen
                  C. Es ermöglicht höhere Mengen erfolgreicher Änderungen
                  D. Es reduziert ungeplante Kosten durch optimierte Handhabung von Serviceausfällen


                  Question 3

                  Was geschieht im Schritt „Haben wir es geschafft?“ des CSI-Ansatzes (Continuous Service Improvement)?

                  A. Eine erste Basisbewertung
                  B. Überprüfung, ob Verbesserungsziele erreicht wurden
                  C. Prioritäten für Verbesserungen verstehen
                  D. Die Erstellung eines detaillierten CSI-Plans


                  Question 4

                  Welche Aussage zu den Ergebnissen ist RICHTIG?

                  A. Ergebnisse geben den Beteiligten Sicherheit über die Leistung eines Dienstes
                  B. Ein Ergebnis hängt von mindestens einem Output ab, um ein Ergebnis zu liefern
                  C. Ergebnisse ermöglichen die Lieferung von Produkten an einen Stakeholder
                  D. Ein Ergebnis definiert den Geldbetrag, der für die Technologie eines Dienstes ausgegeben wird


                  Question 5

                  Welcher Service-Übergangsprozess bietet Anleitungen zur Umwandlung von Daten in Informationen?

                  A. Änderungsauswertung
                  D18912E1457D5D1DDCBD40AB3BF70D5D
                  B. Wissensmanagement
                  C. Servicevalidierung und -tests
                  D. Service-Asset- und Konfigurationsmanagement


                  Solutions:

                  Question 1
                  Answer: D
                  Question 2
                  Answer: A
                  Question 3
                  Answer: B
                  Question 4
                  Answer: B
                  Question 5
                  Answer: B

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