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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Universal Container (UC) is developing a points-based Loyalty Program after the last accrual transaction.
How can the Salesforce Administrator set up this expiration model?

A) Set up Expire Activity Based Qualifying Points
B) Set up Expire Fixed Non-Qualifying Points
C) Set up Reset Qualyfing Points
D) Set up Expire Activity Based Non-Qualifying Points

2. The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.
How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?

A) Voucher Management and Benefits Setup
B) Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration
C) Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits
D) Voucher Management and Benefit Action

3. A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?

A) Tier-model = fixed
B) Extend Expiration = no extension
C) Extend Expiration = member enrollment anniversary
D) Tier-model = anniversary

4. The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A) Loyalty Tiers
B) Loyalty Segments
C) Loyalty product Pricing
D) Member Rewards and Benefits

5. Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.
Using the least development effort, how can the Loyalty Management Consultant accomplish the necessary integration between Salesforce Marketing Cloud and Loyalty Management platforms?

A) Create a connected app to integrate Salesforce Loyalty Management and Marketing Cloud via APIs
B) Install and configure Marketing Cloud Connect to integrate with Loyalty Management
C) Install and configure Salesforce Marketing Cloud Contacts Connection
D) Design Datasets with Dataflows and the Dataset Builder

Solutions: