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Apple 9L0-064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: File Systems and Storage | 9% | - Disk Utility and volume management - HFS+ and Core Storage - Time Machine backup and restore |
| Topic 2: User Accounts and Permissions | 9% | - Password reset and account recovery - Types of user accounts and privileges - File system permissions and ACLs |
| Topic 3: Installation and Recovery | 16% | - System requirements for OS X v10.8 - Recovery system and troubleshooting boot issues - Installation methods and migration |
| Topic 4: iCloud and Services | 7% | - iCloud integration and syncing - Apple ID and service authentication |
| Topic 5: Peripherals and Printing | 6% | - USB, Thunderbolt and Bluetooth devices - Printer setup and troubleshooting |
| Topic 6: Network Configuration and Troubleshooting | 15% | - Network services and file sharing - Connectivity and DNS issues - TCP/IP, Wi-Fi and Ethernet settings |
| Topic 7: Startup Process and System Architecture | 12% | - Kernel extensions and system launch - Boot sequence and EFI - System logs and diagnostic tools |
| Topic 8: Applications and Processes | 12% | - Troubleshooting unresponsive apps - Process management and Activity Monitor - Application installation and Gatekeeper |
| Topic 9: Security and Privacy | 8% | - Firewall and security settings - FileVault full-disk encryption |
| Topic 10: System Updates and Software Management | 6% | - Software Update and OS upgrades - Managing preferences and caches |
Apple OS X v10.8 Troubleshooting Sample Questions:
1. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False
A) False
B) True
2. Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for "Allow applications downloading from:"
A) Apple Software only
B) CDs & DVDs
C) Mac App Store and identified developers
D) Mac App Store and CDs & DVDs
3. Which of the following is the indication that a Mac is loading system software?
A) Boot chime
B) Gray screen
C) Blank screen
D) Gray Apple logo with a spinning gear
4. An administrator user wishes to share a Desktop picture with all local users. Where should she store the image file?
A) "/Library/Desktop Pictures
B) /Library/Desktop Pictures
C) /System/Desktop Pictures
D) /Syste rn/Li bra ry/Deskto p Pictures
5. 
Examine the image above. If a Mac displays this flashing folder at startup, it
A) indicates that the unit has failed to pass the power on self test
B) is unable to find a startup disk that contains boot files
C) is in Internet Recovery mode
D) is looking for a Netboot Server
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
