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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Case Management | 28% | - Design case lifecycle, stages, and statuses - Configure approvals, email notifications, and optional actions - Manage child cases, pause/resume, and skip stages - Configure service levels, goals, deadlines, and urgency - Route assignments to users, work groups, and queues |
| Mobility | 5% | - Use Pega Mobile Preview - Optimize UI for mobile devices - Configure mobile channels |
| Application Development | 12% | - Configure unit testing and best practices - Debug application errors and rule resolution - Manage rulesets, classes, and inheritance - Scope projects and use estimation tools |
| Security | 7% | - Track changes and audit data access - Assign roles and access groups - Define authentication and authorization policies |
| Data Modeling & Integration | 18% | - Configure validation rules and calculated values - Manage data pages and sourced data - Save and synchronize data with systems of record - Create properties, data types, and data transforms |
| Reporting | 7% | - Create and modify reports - Apply filters, columns, and sorting - Understand Insights and reporting benefits |
| User Experience | 16% | - Set up repeating dynamic layouts - Customize portals, dashboards, and views - Configure controls, visibility, and layouts - Localize content and enable accessibility |
Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:
1. A survey is sent to a customer via email .
How do you configure a solution to ensure the email includes the case ID for the survey?
A) Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
B) Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
C) Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
D) Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
2. An online shopping application allows customers to select the item quantity of different goods and add items to the shopping cart. In the shopping cart, the application displays the price for each item type, indicates the quantity of each item type, calculate the total item prices, and calculate the total cost for all items in the shopping cart. The application pulls the price of each item type from a data page that references an external inventory management system. Select two unit tests useful in developing the shopping cart page. (Choose Two)
A) Verify the order total cost property is accurately calculated.
B) Verify the price fields are displayed in the correct format.
C) Verify the data page has the correct item prices.
D) Verify the data transform copies the correct value from the data page to the shopping cart page.
3. A reservation process allows customers to reserve a flight, hotel room, and rental car as part of a travel itinerary.
Which configuration displays a check box to allow users to select travel insurance only if the itinerary includes a flight?
A) A visible when condition applied to the check box
B) An action set applied to the check box
C) A declare expression configured for forward chaining
D) A validate rule applied to the flow action
4. In an application for configuring hardware equipment for new employees, the manager chooses a laptop model from a drop-down list. The list of available laptop models is maintained in an external system and may change over time .
Which of the following do you use as the data source for this drop-down list?
A) A data table
B) A data page
C) A local list
D) A data transform
5. You have been asked to create a pie chart that shows the number of employees in each regional office, and the name of the manager in each office. A list report contains columns for Employee Name, Manager Name, and Office .
How do you configure the list report to create the pie chart?
A) Summarize the Employee Name and Manager Name columns.
B) Summarize the Employee Name column.
C) Group the Employee Name column.
D) Group the Employee Name and Office columns.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
