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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

Question 1

A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.
Which information should the BA gather during the Initial discovery meeting?

A. Employee review cycle for the support team
B. Limitations of the current support process
C. Contact information for key stakeholders

Question 2

Cloud Kicks (CK) wants to Improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud Implementation. The business analyst would like to gather more Information to create the future state process.
Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK's goals, opportunities, and pain points?

A. Sales manager
B. Chief financial officer
C. Supply chain manager

Question 3

Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?

A. Value stream map
B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
C. Capability model

Question 4

A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?

A. Entity Relationship Diagram (ERD)
B. Cross-functional flowchart
C. Universal Process Notation (UPN)

Question 5

While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?

A. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
B. Prioritize the effort as defined by sales and ask the director to review any service impacts. .
C. Review the effort and impacts with the service team, and work to align requirements across the teams.

Solutions: