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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| FlexCards | - Designing and configuring FlexCards - Data sources and contextual display strategies |
| OmniScripts | - Building guided user interactions with OmniScripts - Conditional logic and dynamic user flows |
| Industry Use Cases and Deployment | - Best practices for Salesforce Industries solutions - OmniStudio deployment and performance considerations |
| OmniStudio Fundamentals | - OmniStudio architecture and components - Use cases for OmniStudio in Salesforce Industries |
| Data Tools and Integration | - DataRaptor extraction, transformation, and load patterns - Integration Procedures and external system interaction |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
A) Event
B) URL
C) Navigate
D) Redirect
2. A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data and, then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
A) DataRaptor Extract
B) DataRaptor Turbo
C) Calculation Procedure
D) Integration Procedure
3. A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically.
The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
A) FlexCards
B) Lightning web components
C) Omniscript
D) Visualforce Page
4. A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.
What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?
A) Based on dynamic inputs from Omniscript fields
B) Based on static values set up during configuration
C) Using a complex search algorithm
D) Using a simple search ..
5. Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce.
According to best practice, what data source should be used?
A) DataRaptor Extract
B) Streaming API
C) REST
D) Integration Procedure
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |



