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Reference: https://trailheadacademy.salesforce.com/certificate/exam-energy-and-utilities-cloud-ap---AP-207
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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?
- A. Create an opportunity, add products to it. then submit it to the MultiAppHandler class
- B. Create a multi-site quote, add members to the quote, and add products for each site
- C. Create quotes for each individual site and add products, then run multi-site batch jobs.
- D. Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
Correct Answer: D 🗳️
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During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What ' s one area the consultant should consider for process improvement?
- A. Customer satisfaction surveys
- B. Payment reminders
- C. Electronic funds transfers
- D. Rate change notifications
Correct Answer: C 🗳️
An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What ' s the recommended first step to ensure a proper migration process?
- A. Establish a testing and validation process to ensure that the data is accurate and complete
- B. Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.
- C. Assess the data m the legacy system to determine what needs to be migrated and what can be left behind
- D. Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model
Correct Answer: C 🗳️
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A customer has finished development, which includes large volumes of data. They ' re ready to start UAT for their new Energy and Utilities Cloud implementation.
When should the performance tests be conducted as part of the overall UAT process?
- A. At least 3-4 weeks in advance, so there ' s sufficient time for the developers to fix bugs if necessary
- B. After the go-live, so the performance can be tracked directly in the production environment
- C. Performance tests should not be done as part of UAT; it should only focus on functional requirements.
- D. Just before the go-live, so the performance test does not alter the overall load on the system
Correct Answer: A 🗳️
An energy company has implemented Energy and Utilities Cloud in its call center, and they ' re now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?
- A. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities ' website
- B. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy
- C. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
- D. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self- service portal, but the components used in the call center cannot be reused
Correct Answer: A 🗳️
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