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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Request Processing | - Service orders and notifications - Service request management |
| Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.
- A. Code list restrictions
- B. Mush-ups
- C. Language adaption
- D. Page layouts
Correct Answer: A,D 🗳️
To which objects can you add a registered product? Note: There are 2 correct answers to this question.
- A. Sales Order
- B. Service ticket
- C. Visit
- D. Installed base
Correct Answer: B,D 🗳️
How do you enable use of the Resource Scheduler in SAP Cloud for Service?
- A. Schedule mass release of assignments
- B. Maintain a setting in the item processing types
- C. Define time types in fine-tuning
- D. Activate business configuration in scoping
Correct Answer: D 🗳️
A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?
- A. Take over the incident
- B. Forward the incident to the provider
- C. Create a service request with SAP Support
- D. Respond to the requester
Correct Answer: B 🗳️
What can you do to give the business user access to the Territory Management work center?
- A. Assign the business user to a territory
- B. Assign the employee to the organizational structure
- C. Create a new business role with the work center and assign it to the business user
- D. Use business scoping for the authorization of Territory Management
Correct Answer: A 🗳️
