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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Branding, Personalization, and Content | 15% | - Branding and layout customization - Content management and CMS integration - Personalization and targeted content |
| Topic 2: Experience Cloud Basics | 8% | - Use cases and benefits of Experience Cloud - Platform capabilities and limitations - Experience types and use scenarios |
| Topic 3: Sharing, Visibility, and Licensing | 17% | - Sharing rules and external visibility - Data access and security model - License types and allocation |
| Topic 4: Adoption and Analytics | 5% | - Engagement and adoption strategies - Moderation and community governance - Reporting and dashboards |
| Topic 5: Customization Considerations and Limitations | 7% | - Performance and scalability - Limits and governor considerations - Declarative vs programmatic options |
| Topic 6: Administration, Setup, and Configuration | 25% | - PRM and service integration - Site setup and activation - Deployment and migration |
| Topic 7: Templates and Themes | 10% | - Lightning and Visualforce options - Theme customization and design - Template selection and configuration |
| Topic 8: User Creation and Authentication | 13% | - Single Sign-On and identity providers - User provisioning methods - External user activation and permissions |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has appliedcriteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.
Which three visibility options available in Experience Cloud?
Choose 3 answers
A) None
B) Visible
C) Personal
D) Audience
E) Default
2. Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
A) Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.
B) Create a single digital experience for B2C customers, B2B customers, and employees.
C) Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
D) Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
3. Get Cloudy Consulting has decidedto set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?
A) Enable Search EngineOptimization (SEO).
B) Enable Digital Experiences.
C) Configure the default login.
D) Update organization-wide settings.
4. Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?
A) Enable Topic Hierarchy and create at least one topic with two subtopics.
B) Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.
C) Create at least one topic along with its subtopic.
D) Create at least one subtopic and add the More Topic ink link when editing the navigation menu.
5. An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?
A) Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".
B) Click "Manage External User" on the Contact detail page, then click "Enable Partner User".
C) Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User".
D) Click "New" on the User Setup page in Lightning Experience.
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
