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HP HP2-B119 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competitive Positioning | - Market comparison awareness
|
| Topic 2: Managed Print Services (MPS) | - Service delivery models
|
| Topic 3: Print Security and Compliance | - Device security
|
| Topic 4: Customer Needs and Solution Selling | - Value-based selling approach
|
| Topic 5: HP Printing Portfolio Overview | - HP Print hardware solutions
|
HP Selling HP EMEA pMPS Sample Questions:
1. Which property ensures that HP toner provides the best possible print quality in an HP LaserJet printing device?
A) smaller uniform particle size
B) particles resistant to crushing
C) varying particle sizes
D) resistance to build up of static
2. Which statements best describe the HP Service Portal? (Select two.)
A) It is a website where the customer can view detailed information about the fleet under its HP pMPS contract.
B) It is a website where the partner can view all details regarding their HP pMPS contracts, including detailed information about the printers under management.
C) It is a website for maintaining the remote monitoring software.
D) It is a website explaining the services available with HP pMPS.
E) It is used by the customer or the partner's help desk as a remote diagnostic tool for fault detection.
3. Which methods can a customer use to order HP supplies within an HP pMPS contract? (Select two.)
A) calling the HP Premium hotline
B) using an HP account manager
C) sending an email directly to the HP supplies distributor
D) automatically using HP Remote Monitoring
E) using any HP help desk hotline
4. What is a more effective way of choosing HP imaging and printing products for a customer?
A) Sell products that offer the most functionality to fit within the customer's budget
B) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
C) Match product features to the customer's needs to improve the way they work.
D) Offer free training when selling HP imaging and printing devices.
5. What is one of the main functions of HP Remote Monitoring?
A) to produce reports on user statistics for a customer's entire printer fleet
B) to report the supplies usage and page counts on HP fleets within a pMPS contract
C) to capture error messages on devices and supplies
D) to manage and restrict color usage within the customer's environment
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C | Question # 3 Answer: B,D | Question # 4 Answer: C | Question # 5 Answer: B |
